Reference

Terms That Govern Your bosempire Account

These terms set out how your account works on bosempire — what we expect from you and what you can expect from us.

Account eligibility applies where local law permitsDANA, OVO, GoPay covered under payment termsTerms updated when policy changesIndonesia-region access rules applyContact support if any clause is unclear
bosempire Terms That Govern Your bosempire Account
TERMS CONTACT PATHS

Where to Reach Us on Policy Questions

If any part of these terms is unclear, or you need to query a decision made under them — such as an account restriction or a transaction hold — our support team handles policy questions directly. Reach us through live chat, email, or our Telegram channel. We aim to respond to policy-related queries with a written explanation, not just a status update.

Live Chat Open the chat widget from any page on bosempire. Policy and account questions are handled directly — not routed to a generic bot queue.
Email Support Send detailed policy queries or account-review requests to our support email. We respond with a written answer referencing the relevant clause.
Telegram Channel Our Telegram channel is active for account help, including questions about e-wallet restrictions or terms disputes involving DANA, OVO, or GoPay.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices Under These Terms

These terms include how we store account data, how long we keep it, and what you can request. We hold account registration details and transaction records for as long as your account is active and for a period after closure as required by our operating obligations. You may request a summary of the data we hold on you by contacting support through the channels above. Account security — including your login credentials and any OTP sent during wallet verification — is your responsibility once it leaves our system.

Data Retention

We retain account and transaction records for the duration your account is active and for a set period after closure, in line with our operating obligations.

Account Security

Your login credentials and OTP codes are your responsibility. We will never ask for your password through chat, email, or Telegram — report any such request immediately.

Cookies and Session Data

We use session cookies to keep you logged in and to record lobby preferences. You can clear cookies at any time, though this will end your current session.

Requesting Changes

To update your registered wallet — for example, switching from OVO to GoPay — contact support and complete the wallet verification step before the change takes effect.

Common Questions About These Terms

These answers address the questions we see most often about how the terms affect your account day to day — from wallet use to account closure and data requests.

The core terms stay the same regardless of which wallet you use. Each wallet — OVO, GoPay, or DANA — has its own provider terms that apply to the transaction on their side, but our account terms do not change based on your payment method.

Inactive accounts remain subject to these terms. We may flag an account as dormant after a period of no login activity. You can reactivate by logging in and completing any identity check we request.

Yes. Contact support through live chat or email and request a data summary. We will provide a written response covering the account details and transaction records we hold.

These terms cover all areas of the lobby — slots like Aviator Crash Game and Toraja Gold Megaways, live casino tables including Live Dragon Tiger Elite, and the sportsbook. All activity under your account is governed by the same terms.

Contact us through email or live chat and reference the specific clause you believe applies. We will review the decision and respond with a written explanation. Telegram is also available for faster initial contact.

Access and eligibility depend on local law and the eligible regions we serve. Where local law restricts access, these terms do not create a right to use the platform — they operate within whatever access is lawfully available to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.